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10 Features

AI That Works For You

Harness the power of artificial intelligence to automate tasks, engage customers, and scale your business without scaling your team.

24/7 automated customer engagement
Intelligent lead qualification
AI-generated content at scale
Smart workflow optimization
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Platform Preview

See AI in Action

Our AI engine processes thousands of customer interactions daily, learning and improving to deliver better results for your business.

  • Auto-responds to leads in seconds
  • Generates marketing content at scale
  • Learns from your data over time
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AI Features features in SMBcrm

AI Assistant

Active 24/7

Response Time

< 2 sec

Content Generated

2.5x Faster

Included With Every Plan

Built-in AI Features

These AI tools are built into your CRM at no extra cost.

Workflow AIIncluded

Add AI-driven automation steps and smart triggers to your workflows for intelligent decision-making at scale.

  • AI-driven automation steps
  • Smart trigger suggestions
  • Intelligent routing and decisions

Website AIIncluded

AI-powered website assistant that helps you edit content, optimize layouts, and improve your site with natural language commands.

  • Edit pages with natural language
  • AI layout suggestions
  • Built-in at no extra cost

AI StudioBeta

AI-powered page and website builder that generates complete pages from text prompts, cloned URLs, or uploaded screenshots — then lets you refine with conversational editing.

  • Generate pages from text descriptions
  • Clone designs from URLs or screenshots
  • Conversational editing and refinements
AI Features

Powerful AI, Pay Only for What You Use

Available on every plan. Use as little or as much as you need — charges are usage-based and covered by your included usage credit. View usage rates

Content AI

Generate compelling emails, website copy, social posts, and ad copy with AI assistance to speed up content creation.

  • Email and website copy generation
  • Social post and ad copy creation
  • Consistent brand voice at scale

Conversation AI

AI chat assistant that handles customer inquiries, qualifies leads, and books appointments in your unified inbox.

  • Automated lead qualification
  • Instant responses around the clock
  • Seamless handoff to your team

Reviews AI

Generate professional review responses automatically, saving time while maintaining a consistent and thoughtful brand voice.

  • Auto-generated review responses
  • Consistent brand voice in replies
  • Faster reputation management

Voice AI Agents

Deploy AI voice agents that answer calls, respond to questions, and route conversations with real-time API integration.

  • AI-powered phone answering
  • Natural voice conversations
  • Real-time API integration and routing

Funnel AI Builder

Build high-converting sales funnels faster with AI-assisted page creation, copy generation, and conversion optimization.

  • AI-generated funnel pages
  • Conversion-optimized copy
  • Rapid funnel creation
Save with AI Employee

Using AI heavily?

If your monthly AI usage exceeds $147, the AI Employee add-on pays for itself — and unlocks unlimited Conversation AI, Voice AI, Content AI, and Reviews AI, plus exclusive tools like Agent Studio and Ask AI.

Learn about AI Employee
AI Employee Add-on — $147/mo

Unlock Unlimited AI

Get unlimited usage of core AI features plus exclusive access to advanced AI tools.

Unlimited Conversation AI
Unlimited Voice AI
Unlimited Content AI
Unlimited Reviews AI

Exclusive AI Employee Features

Agent StudioAI Employee

Build custom AI agents with a visual drag-and-drop builder. Connect knowledge bases, APIs, and tools to create intelligent workflows without code.

  • Visual drag-and-drop agent builder
  • Connect APIs, knowledge bases, and tools
  • Deploy agents across channels

Ask AIAI Employee

In-app AI assistant that understands your business context, routes requests to custom agents, and automates multi-step tasks from a single chat thread.

  • Natural language task automation
  • Routes to custom Agent Studio agents
  • Multi-step workflow execution

Agent Studio and Ask AI are exclusive to AI Employee subscribers. Agent Studio custom model usage is billed at token rates.

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How It Works

Simple, Powerful, Effective

1

Connect

Integrate your existing tools and import your data in minutes.

2

Configure

Set up automations and customize to match your workflow.

3

Grow

Watch your efficiency and revenue increase automatically.

Common Questions

Frequently Asked Questions

Is AI included in every SMBcrm plan?
Yes. Built-in AI features like workflow AI actions and AI-powered appointment booking are included at no extra cost on every plan. Pay-per-use AI features (Conversation AI, Content AI, Reviews AI) are available on all plans and covered by your included usage credit. For unlimited AI usage, the AI Employee add-on ($147/mo) removes all limits.

Do I need technical skills to use AI features?
Not at all. SMBcrm's AI tools are designed for non-technical users. The Conversation AI chatbot can be set up in minutes using your existing business information, and Content AI generates marketing copy with a single click.

What is the AI Employee add-on?
The AI Employee add-on ($147/mo) makes Conversation AI, Voice AI, Content AI, and Reviews AI unlimited, plus unlocks exclusive tools like Agent Studio for building custom AI agents and Ask AI for instant data queries across your CRM.

Can the AI handle customer conversations automatically?
Yes. Conversation AI can respond to leads via SMS, web chat, and social media 24/7. It uses your business context to answer questions, qualify leads, and book appointments — escalating to your team only when needed.

How does AI-generated content work?
Content AI generates marketing emails, SMS messages, social media posts, blog drafts, and website copy based on your brand voice and business context. You review and edit before publishing — the AI accelerates creation, you keep full control.

What is AI Studio?
AI Studio is an AI-powered page and website builder that generates complete pages from text prompts, cloned URLs, or uploaded screenshots. You refine pages through conversational editing instead of manual drag-and-drop. It's currently available as a beta feature included at no extra cost on every plan.
Explore More

Other Feature Categories

CRM & Sales

6 features

Lead Capture

4 features

Websites & Funnels

4 features

Communication

6 features

Automation

5 features

Social Media

5 features

Advertising

6 features

Payments & Commerce

6 features

Memberships & Education

4 features

Reputation & Growth

3 features

Client Portal

7 features
View all features
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