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6 Features

Connect Everywhere, Seamlessly

Reach customers on their preferred channel — all conversations unified in one inbox. Built-in phone system, SMS, email, and more.

Unified inbox for all channels
Built-in phone system with VoIP
Two-way SMS conversations
Power dialer for outbound calls
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One Inbox, Every Channel

Every conversation from every channel flows into one unified inbox your team can manage together.

  • SMS, email, and chat in one view
  • Automated follow-up sequences
  • Team collaboration built in
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Communication features in SMBcrm

Messages Today

342

Delivery Rate

99.2%

Avg. Response

< 5 min

Communication

Included Features

Everything you need in one powerful suite.

Unified Inbox

All your conversations in one place — SMS, email, Facebook, Instagram, Google Business, WhatsApp, and web chat unified for your team.

  • Every channel in one inbox
  • Team collaboration and assignment
  • Full conversation history per contact

2-Way SMS

Send and receive text messages in real time with templates, drip sequences, and bulk SMS marketing campaigns.

  • Real-time two-way texting
  • SMS templates and drip campaigns
  • Bulk SMS marketing with tracking

Email Marketing

Design professional email campaigns with a drag-and-drop builder, behavior-based triggers, drip sequences, and detailed analytics.

  • Drag-and-drop email builder
  • Behavior-based triggers and drip sequences
  • Open, click, and conversion analytics

Phone System

Built-in VoIP phone system with local and toll-free numbers, call tracking, recording, transcription, and missed-call text back.

  • Local and toll-free numbers
  • Call tracking, recording, and transcription
  • Missed-call text back automation

Power Dialer

Rapid outbound dialing that auto-skips unanswered calls and drops voicemails, so your team can reach more prospects faster.

  • Rapid sequential outbound dialing
  • Auto-skip unanswered calls
  • One-click voicemail drop

IVR

Interactive voice response menus to route incoming calls to the right department or team member automatically.

  • Custom call routing menus
  • Department and team routing
  • Professional phone tree setup
How It Works

Simple, Powerful, Effective

1

Connect

Integrate your existing tools and import your data in minutes.

2

Configure

Set up automations and customize to match your workflow.

3

Grow

Watch your efficiency and revenue increase automatically.

Common Questions

Frequently Asked Questions

Does SMBcrm include a phone system?
Yes. Every plan includes a built-in VoIP phone system with local and toll-free number options, call recording, voicemail, and a power dialer for outbound calling campaigns.

Can I send SMS messages from SMBcrm?
Yes. Send and receive SMS and MMS messages directly from your CRM. Two-way texting is built in, and you can automate SMS follow-ups, appointment reminders, and marketing campaigns.

What is the unified inbox?
The unified inbox brings all your customer conversations — email, SMS, phone calls, web chat, social media DMs, and Google Business messages — into one view so your team never misses a message.

Does SMBcrm support email marketing?
Yes. Send broadcast emails, drip campaigns, and automated sequences with a built-in drag-and-drop email builder, pre-designed templates, and detailed analytics including open rates, click rates, and revenue attribution.

Can multiple team members share the same inbox?
Yes. The unified inbox supports team collaboration with conversation assignment, internal notes, and real-time presence indicators so your team can work together efficiently.
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