Pause and Resume Individual Workflow Actions
SMBcrm now lets you temporarily disable individual workflow actions within the Standard Builder without removing them. This makes it easier to test, troubleshoot, and iterate on automations while keeping your existing workflow structure intact.
Why This Matters
Previously, stopping a workflow step required deleting or disconnecting it, risking lost work and broken logic. Pausing provides a safer alternative for testing and troubleshooting without permanent changes.
How It Works
- Open a workflow in the Standard Builder
- Hover over the action (node) you want to disable
- Toggle Pause to disable the action
- Toggle Play to re-enable it when you’re ready
When an action is paused:
- The node appears visually dimmed so you can see at a glance which steps are active
- The action is skipped during execution - contacts pass through without triggering it
- When contacts reach a paused node that is the only downstream path, they skip it and continue through remaining active steps
- Re-enabling requires no rebuilding or reconnecting - just toggle it back on
Use Cases
- Debugging - Temporarily halt specific steps to isolate issues
- A/B testing - Test alternate workflow paths without reconstructing the entire flow
- Seasonal adjustments - Pause holiday-specific actions without dismantling the workflow
- Staged rollouts - Build out new steps in advance and enable them when ready
If you need help with workflow action pausing, visit our Support page or Contact Us.